Refund Policy

This Refund Policy explains when and how refunds may be requested for purchases made through WindowIQ, including subscriptions, plan upgrades, and other paid features (collectively, the “Service”). The Service is provided by windowiq.co (“WindowIQ,” “we,” “us,” or “our”).

This policy applies in addition to the WindowIQ Terms of Service. Where a purchase is made through a third-party marketplace or payment provider, that provider’s refund rules may also apply.

1. Subscriptions and Renewals

WindowIQ may offer paid plans on a recurring (monthly or annual) subscription basis. Prices, billing periods, included features, and renewal terms are disclosed at or before purchase.

You may cancel a subscription at any time through your account billing settings. Cancellation stops future renewals, and your paid features remain available until the end of the current billing period.

Except where otherwise required by applicable law or expressly provided under this Refund Policy, amounts already paid for a completed billing period are generally non-refundable.

2. Refund Eligibility

For purchases made directly through WindowIQ, you may submit a refund request within 14 calendar days from the date of the applicable transaction.

A refund request may be considered where:

• you were charged in error, such as a duplicate charge, an unauthorized renewal, or an incorrect amount;
• the Service was materially unavailable due to a fault attributable to WindowIQ and could not be resolved within a reasonable period;
• a refund is required by applicable consumer-protection law.

Submitting a refund request within the 14-day period does not automatically guarantee a refund. Refund requests are reviewed in accordance with this policy and applicable law.

Refunds are generally not provided for a change of mind after the Service has been substantially used, for features that no longer meet your business needs, for partial use of a plan, or for issues caused by your own device, network, third-party software, or misuse of the Service.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your jurisdiction.

3. Purchases Through App Stores and Third Parties

Purchases made through the Apple App Store, Google Play, Microsoft Store, or another marketplace are processed by that provider and are subject to the provider’s payment, renewal, cancellation, and refund rules.

WindowIQ does not control refunds for these transactions.

To request a refund for an app-store purchase, please follow the provider’s refund process through the applicable marketplace.

4. How to Request a Refund

For purchases billed directly through WindowIQ or Paddle, you may request a refund by contacting us at support@windowiq.co with the subject “Refund Request.”

To help us process your request promptly, please include:

• your account or contact email;
• the transaction or order identifier;
• the purchase date;
• the amount charged; and
• a short description of the reason for your request.

Where applicable, you may also request assistance through Paddle’s customer support or customer portal.

5. Processing Times

We aim to review eligible refund requests within 5–10 business days after receiving the required information.

Where a refund is approved, the refund will generally be issued to the original payment method.

The time it takes for a refund to appear in your account depends on your bank, card issuer, or payment provider and may take additional business days after the refund has been issued.

6. Effect of a Refund

Where a refund is issued for a subscription or purchase, the associated paid features, entitlements, or plan benefits may be removed or reverted to a free or lower tier, effective from the refund date.

Account data such as projects and content are handled in accordance with our Privacy Policy and Terms of Service. A refund does not, by itself, delete your account or your User Content.

7. Taxes and Currency

Where a refund is provided, any applicable taxes are handled in accordance with the laws of the relevant jurisdiction.

Refunds are generally issued in the same currency and for the same amount originally charged, subject to exchange-rate and processing differences that are outside our reasonable control.

8. Regional Consumer Rights

Depending on where you live, you may have statutory cancellation, cooling-off, withdrawal, or refund rights that cannot be excluded.

For example, certain consumers in the European Union, European Economic Area, Switzerland, and United Kingdom may have a statutory 14-day withdrawal right for certain transactions, subject to applicable exceptions for digital content or services that have been accessed or used with the required consent.

Other jurisdictions may provide different statutory refund or cancellation periods.

Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded under applicable law.

9. Changes to This Refund Policy

We may update this Refund Policy as WindowIQ develops or as legal, technical, or business requirements change.

If changes are material, we will provide reasonable notice where required.

The date at the top of this page identifies the latest revision.

10. Contact Us

windowiq.co
Email (privacy & support): support@windowiq.co
Website: https://windowiq.co